How we handleyour information.

We collect information you provide directly when you contact us, submit a form, schedule a call, or become a client. This typically includes your name, business name, email address, phone number, and any details you share about your business and marketing needs.

We collect technical information automatically when you visit our website, including your IP address, browser type, device type, pages viewed, referring URL, and timestamps. This information is collected through cookies and similar technologies (see Section 3).

If you become a client, we may collect additional information necessary to provide our services — for example, access credentials to your Google Ads, Meta Business Manager, Google Business Profile, and other marketing platforms. This access is granted by you and remains under your control at all times.

To respond to your inquiries, provide quotes, and schedule conversations.

To deliver the marketing services you've engaged us for, including campaign management, reporting, and account administration.

To send service-related communications such as project updates, performance reports, invoices, and renewal notices.

To improve our website, services, and client experience based on aggregated, anonymized usage data.

To comply with legal obligations and protect the rights, property, and safety of Surgent, our clients, and others.

Our website uses cookies and similar technologies (web beacons, pixels, local storage) to remember preferences, analyze how the site is used, and measure the performance of our marketing.

We use industry-standard analytics tools, including Google Analytics 4, Google Tag Manager, and the Meta Pixel, to understand visitor behavior. These tools may collect information such as pages visited, time on site, click paths, and approximate geographic location.

Most browsers allow you to disable cookies through your settings. Disabling cookies may affect site functionality but will not prevent you from browsing the site.

We use trusted third-party services to operate our business and deliver client work. These include — but are not limited to — Google (Ads, Analytics, Business Profile, Workspace), Meta (Facebook, Instagram Ads), Stripe (payment processing), Calendly (scheduling), and various hosting and email providers.

Each of these third parties has its own privacy policy governing how it handles your data. We choose providers with strong privacy and security practices, but we are not responsible for the privacy practices of any third party.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We share information only when necessary to operate our business: with service providers who help us deliver our services (such as payment processors and hosting providers), when required by law or to respond to lawful requests from public authorities, and to protect the rights, property, or safety of Surgent, our clients, or others.

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to access, correct, delete, or request a copy of your personal information; to object to or restrict certain processing; and to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at admin@surgentmarketing.com. We will respond within a reasonable timeframe consistent with applicable law.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

We may update this policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised effective date. Material changes will be communicated through reasonable means.

Questions about this policy or about how we handle your information? Reach us at admin@surgentmarketing.com, by phone at (845) 464-3409, or by mail at our South Florida office. Mailing address available on request.